Roshni Kharbanda

Glocal Academy has recently launched “I WILL” campaign (see image) for a better healthcare communication in India.

“I WILL” is an acronym which stands for I: Intention, W: Welcome, I: Introduction, L: Listen, L: Language.

This means the promise to be there with an Intention to pay attention; Welcoming the patients into a safe space to express and share what they feel; Introducing by name, role and purpose; Listening to understand rather than to reply; Speaking in a Language that is clear and easy to understand for the patient.

In the last few columns, we wrote about the campaign and its principles. In the last column weexpanded on the principle – “Listen to Understand

In this column I will expand on the fourth principle – “Language

We have limited time and we need to make it count. The patients might be feeling stressful and emotional when they approach us. Therefore, our aim should be to speak in a local language without using medical terms. Speaking in local language comforts patients and helps them to understand, absorb and remember better. We need them to understand our points, as much as we want to understand their perspective. Using medical jargon in our conversation with the patient will hamper the smooth process of understanding. On the contrary using simple words allows better understanding.

Key points to keep in mind while giving information to patients:

  • Try to converse in a local language of that area even if it means that you have to learn the local language.
  • Speak words that a layman can understand. It is important to have grip on local language, idioms etc. If we start early we can master it by the time we come to our internship. Make it a hobby to learn the local language.
  • Try avoiding medical jargon.
  • If some terms are non-avoidable then try to simplify them. For instance you need to tell the person that has hypertension- try explaining that it’s a condition with rise in blood pressure. Then explain briefly what blood pressure means. Try explaining it’s the flow of fluid against the inner wall of the tube, so that he understands.
  • To ensure that the message is conveyed correctly, ask the patient to repeat what you said.

I encourage you to speak in a clear and simple language so that the patient and family understands. It is all about them; not about us.

About Author

Roshni Kharbanda

Roshni Kharbanda, Intern at ITS Dental College, Greater Noida. Member of Glocal Academy’s writer and website groups.
I love to explore, understand and learn new things, Then apply those things in my life to bring a fruitful change. I want to bring a meaningful change in the society so that it uplifts towards a better future. If you can think about it, visualize it and work for it, everything will lead you to accomplish that.
Medicine is what I opted for because it opens the door for a new world. It makes me see what actually governs us, to see the unseen. It is a privilege to learn this art and apply it in real sense. To provide service to help people to live happily.
Spreading smiles in real sense. Being an intern my journey till now is worth the struggles. The satisfaction to serve, to apply what I have learnt is beyond words.
I love how artistically it all works, It’s all connected and to explore these connections is a beautiful art.

Add a Comment

Your email address will not be published. Required fields are marked *