Category: CLINICAL COMMUNICATION SKILLS BY GLOCAL ACADEMY

Prepare to listen. Get rid of internal and external distractions.

–Uma Gupta In continuation with the series of articles on effective listening tips, by Glocal Academy, this article focuses on the second listening tip. Effective listening is the gateway to successful diagnosis. As a Clinician, effective listening helps us read between the lines and build a connection with the...

Reflect back what you’ve heard if that seems appropriate.

— K Vidhya This is next in the series of articles by Glocal Academy on effective listening tips Listening has always been a pivotal aspect of healthcare system. A clinician’s ability to listen, understand, empathize and explain can have a profound effect on patient satisfaction. As a good clinician,...

First, Listen to understand, not to respond

Aditi Sharma This is second in the series of Glocal Academy’s articles on effective listening tips. Communication is one of the most important aspects in healthcare system. It includes both speaking and listening. Actively listening to the patients and their concerns helps build a trusting relationship between patient and the...

Listen with an open mind to what the speaker has to say.

–Dr. Apeksha Kakkar Over the next 10 weeks, Glocal Academy will present a series of articles on effective listening tips. This is the first of the series of 10 articles. Listening skills constitute an essential part of practicing medicine. Effective listening stems from the need for treating each human...

Language

– Roshni Kharbanda Glocal Academy has recently launched “I WILL” campaign (see image) for a better healthcare communication in India. “I WILL” is an acronym which stands for I: Intention, W: Welcome, I: Introduction, L: Listen, L: Language. This means the promise to be there with an Intention to pay attention; Welcoming...

Listen To Understand

—–Taranjot Kaur Glocal Academy has recently launched “I WILL” campaign (see image) to enhance healthcare communication in India. “I WILL” is an acronym which means the promise to be there with an Intention to pay attention; Welcoming the patients into a safe space to express and share what they...

Importance of Clear Introduction in Clinical Practice

–        Dr Krishna Naineni We have started “I WILL” campaign (see figure below) for a better healthcare communication. “I WILL” is an acronym that stands for I: Intention, W: Welcome, I: Introduction, L: Listen, L: Language. In the previous columns, I wrote about the campaign and its principles and expand...

Welcome

–        Dr Krishna Naineni We have started “I WILL” campaign (see figure below) for a better healthcare communication. “I WILL” is an acronym for I will be present with an Intention to pay attention; I will Welcome patients to share their stories by giving them time and encouraging them...

Intention to pay attention

Dr Krishna Naineni In the last column, I wrote about “I WILL” campaign and its purpose. To recap, “I WILL” is a campaign for a better healthcare communication.  “I WILL” is an acronym for I will be present with an Intention to pay attention; I will Welcome patients to...

“I WILL” Campaign for A Better Healthcare Communication

–        Dr Krishna Naineni Facing the context of strained Doctor-Patient relationships, we need to act immediately to rebuild trusting relationships with Patients. For rebuilding trusting relationships with patients, effective clinical communication skills are essential. Glocal academy (UK) has recently launched “I WILL” Campaign for better healthcare communication. “I WILL”...